Shipping policy
Shipping Policy
Thank you for shopping with Ascendant! We are committed to delivering your order promptly and reliably. Please review our shipping details below.
Order Processing Time
Processing Speed: All orders are processed within 1–2 business days after payment confirmation. Schedule: Orders are processed Monday through Friday. Shipping and processing are paused on weekends and public holidays. High Demand Delays: During periods of high demand, promotions, or holidays, processing times may be slightly extended. If there is a significant delay in shipping your order, our team will promptly notify you via email.
Shipping & Delivery Timeframes
We proudly offer worldwide shipping to ensure our products reach you wherever you are. Estimated Delivery: 5–9 business days after your order has been processed and shipped. Delivery Variance: Please note that delivery estimates are not guaranteed and may vary based on your destination, local courier services, weather conditions, or customs processing. Shipping Protection: By default, we include Free Shipping Protection for every order to ensure your package is fully covered against loss or damage during transit.
Shipping Confirmation & Tracking
Tracking Number: Once your order ships, you will receive a confirmation email containing your tracking information. Update Window: Tracking updates may take 24–48 hours to appear in the system after shipment.
Order Changes & Cancellations
24-Hour Window: You may modify or cancel your order within 24 hours of placing it. Post-24 Hours: After 24 hours (or once a tracking number has been generated), the order has already entered our fulfillment cycle and can no longer be canceled or modified.
Subscription & Refill Orders
Automatic Fulfillment: For customers on a subscription plan, refill orders are automatically processed and shipped every 30 days to ensure your supply remains consistent and uninterrupted. Subscription Management: Customers can easily manage, pause, or cancel their subscriptions at any time through their customer portal before the next billing cycle.
Address Accuracy
Customer Responsibility: Customers are responsible for providing complete and accurate shipping information at checkout. Incorrect Addresses: Ascendant is not responsible for orders delivered to an incorrect address provided by the customer. Orders returned due to address errors may incur additional shipping fees or extended processing times.
Lost or Delayed Packages
While we work closely with our delivery partners to meet estimated timelines, unexpected transit delays may occasionally occur. If your package appears lost or significantly delayed, please contact us. We will actively work with the shipping carrier to resolve the issue as quickly as possible.
Questions & Support
If you have any questions regarding your shipment, order tracking, or subscription management, please contact our support team. We are happy to assist you!
Email Support: help@tryascendant.store
Text/Phone Support: +1 (307) 228-4821